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ADT has great sales reps, but when the techs come out, they bash the quality of the product and highly recommend going with a separate video company, which is the main reason i wanted a system to begin with. Comcast has definitely upped their game and has a good system and for the bundled price cant be beat. As far as customer service, hell who has good CS these days no one its not the 80's any longer!ATandT which owns direct TV now and Comcast are monopolies and get away with lack luster support, speak clearly with the stupid bot and be polite to the rep and it always seems to go pretty good. I've only had to call 2x per user confusion other than that its worked very well!Not too many complaints. Since we pay our home insurance a yr up front the hefty discount check of 252 didn't disappoint either. All seems well for now.